We Stand Behind Every Box We Make
At PackSoapBoxes.com, we craft every soap box to match your exact size, design, and brand. We build each order from scratch. We do not keep stock or resell custom boxes. Because of this, all sales are final once production begins.
Please read this policy before placing your order. It explains everything in clear terms and helps you avoid confusion later.
All Orders Are Custom
When you place an order, we start preparing your materials, layout, and print setup right away. Since your boxes are made only for you, we cannot restock or resell them.
We offer free reprints only if we make a clear production error. If that happens, contact us right away. We will review the issue and fix it fast.
Order Cancellation Policy
If you need to cancel, contact us as soon as possible. Timing matters.
Stage 1 — Before Design Starts
If our design team has not started your artwork, you can cancel your order. We charge a $15 flat fee plus 5% of your total order. This covers payment processing and setup work.
Stage 2 — Design in Progress
If our designers have started working on your files, we retain at least 20% of your total order amount. This covers design time and resources.
Stage 3 — In Production
Once your order moves to production, we try to stop it if you request cancellation. However, we cannot guarantee this. If we stop it in time, we retain at least 50% of your total order to cover printing and material costs. If production cannot stop, we complete and ship your order.
Stage 4 — Shipped
After your order leaves our facility, you cannot cancel it.
Damaged, Defective, or Incorrect Orders
We inspect every order before shipping. If you receive damaged, defective, or incorrect boxes due to our mistake, contact us within 3 business days of delivery.
Email us your order number, a clear explanation of the issue, and clear photos. Our team will review your claim quickly.
If you contact us after 3 business days, we cannot process your claim.
Approved Reprints
If we approve a reprint, you must return at least 99% of the received items. You cover return shipping costs. Send the return within 10 days of delivery. Do not ship anything back without written approval. We do not accept unauthorized returns.
Inspect Deliveries Immediately
Check your packages before signing for them. Look for crushed corners, tears, or water damage. If you see damage, report it to the courier immediately and contact us the same day.
If you accept a damaged package without reporting it, we cannot file a claim later.
Rush Fees Are Non-Refundable
Rush printing and expedited shipping fees are non-refundable. We begin these services immediately after payment.
Artwork Approval Responsibility
We send a digital proof before printing. Review it carefully. Once you approve it, we print exactly what you confirmed.
We are not responsible for errors in approved artwork, including spelling mistakes, layout problems, incorrect dimensions, missing text, or wrong images. Double-check everything before approval.
Color Accuracy
We guarantee up to 90% color match compared to your approved proof. For exact color matching, order a physical hard proof before full production (extra cost applies).
Screen colors may vary due to monitor settings. We print based on industry standards, not screen display.
Need Help?
Email: [email protected]
Website: www.PackSoapBoxes.com
We are here to help and will always work to resolve genuine issues quickly and fairly.